Introducing SolvIT - An IT SmartSupport Agent

Created by team Team Crest on February 16, 2024

The idea for SolvIT is to automate IT helpdesk with a chatbot. The primary features of the solution are: -Enable answering questions from internal knowledge bank -Address complex product β€œHow to” questions that typically takes hours for IT analyst to figure out -Enable image processing to communicate effectively about an IT issue faced. -Collect Human feedback response. SolvIT can handle complex IT queries. It outperforms standard GPT-4 models by accurately synthesizing queries and delivering correct responses. this is enabled with RAG over a knowledge base. SolvIT excels at addressing both standard and custom application queries, leveraging GPT-4 Vision to interpret context from images/screenshots, ensuring accurate resolutions every time. We used Trulens to refine data inputs, benchmark performance, and evaluate tradeoffs. It's instrumental in troubleshooting issues, ensuring SolvIT development and improvement was measurable.

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"Great work, excellent idea to solve these pain points in any work place. excellent job and amazing ppt. continue working on your demo"


Walaa Nasr Elghitany

Data scientist and doctor

"The feedback function and benchmark seem like a game changer. I like the idea too. Great implementation overall!"


Shebagi Mitra

Technical Mentor