Introducing SolvIT - An IT SmartSupport Agent

Created by team Team Crest on February 16, 2024

The idea for SolvIT is to automate IT helpdesk with a chatbot. The primary features of the solution are: -Enable answering questions from internal knowledge bank -Address complex product β€œHow to” questions that typically takes hours for IT analyst to figure out -Enable image processing to communicate effectively about an IT issue faced. -Collect Human feedback response. SolvIT can handle complex IT queries. It outperforms standard GPT-4 models by accurately synthesizing queries and delivering correct responses. this is enabled with RAG over a knowledge base. SolvIT excels at addressing both standard and custom application queries, leveraging GPT-4 Vision to interpret context from images/screenshots, ensuring accurate resolutions every time. We used Trulens to refine data inputs, benchmark performance, and evaluate tradeoffs. It's instrumental in troubleshooting issues, ensuring SolvIT development and improvement was measurable.

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"Great work, excellent idea to solve these pain points in any work place. excellent job and amazing ppt. continue working on your demo"

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Walaa Nasr Elghitany

Data scientist and doctor

"The feedback function and benchmark seem like a game changer. I like the idea too. Great implementation overall!"

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Shebagi Mitra

Technical Mentor