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Introducing SolvIT - An IT SmartSupport Agent
The idea for SolvIT is to automate IT helpdesk with a chatbot. The primary features of the solution are: -Enable answering questions from internal knowledge bank -Address complex product “How to” questions that typically takes hours for IT analyst to figure out -Enable image processing to communicate effectively about an IT issue faced. -Collect Human feedback response. SolvIT can handle complex IT queries. It outperforms standard GPT-4 models by accurately synthesizing queries and delivering correct responses. this is enabled with RAG over a knowledge base. SolvIT excels at addressing both standard and custom application queries, leveraging GPT-4 Vision to interpret context from images/screenshots, ensuring accurate resolutions every time. We used Trulens to refine data inputs, benchmark performance, and evaluate tradeoffs. It's instrumental in troubleshooting issues, ensuring SolvIT development and improvement was measurable.
23 Feb 2024
