AI Ecommerce Customer Support System

AI Ecommerce Customer Support System is an autonomous customer support solution built for the Band of Agents Hackathon 2026, targeting Track One: Enterprise Customer Support. The system deploys three specialised AI agents — Triage Agent, Support Agent, and Manager Agent — that collaborate through Band Platform's shared room infrastructure to handle customer complaints end to end, without any human intervention. The Triage Agent classifies incoming complaints by category and priority. The Support Agent searches an FAQ knowledge base and drafts a resolution with a confidence rating. The Manager Agent evaluates every response through a 100-point quality model — approving it or sending it back with specific revision feedback. This self-correcting loop runs automatically until the quality bar is met. Built using LangGraph, Qwen-2.5 via Featherless AI, and GPT-4o via AI ML API, the system reduces average resolution time from 45 minutes to under 30 seconds, with zero manual steps and 100% quality coverage on every ticket. Band Platform sits at the centre of the entire architecture — providing shared rooms, @mention routing, persistent memory, and a unified audit trail across all three agents.