Cohesive AI

Cohesive AI is focused on bringing cohesion back into organizations by integrating sources of data across the GTM/Engineering divide that most companies face. Masking the complexity of CRMs by transparently summarizing data from customer calls, engineering feature requests, and support tickets allows employees to focus on making customers successful and in turn driving increased revenue. All the data in a single source of truth without human intervention drives better product awareness for engineering, more accurate insights for sales leadership and ultimately brings all parts of the organization closer together. Cohesive AI starts at the Customer Story powered by a Monday AI Assistant interface which uses Generative AI to create a customer story video by leveraging GPT 3.5 to summarize all of the customer activity transcripts and create prompts for Scenario.com. Scenario.com is used to create consistent background images that match the emotions and content of each phase of the customer story. Generative AI allows us to provide a wholistic overview of a customer's story in an engaging way by combining data across various systems and producing an easy to watch 10 - 20 second video set against beautiful artwork. Cohesive AI currently leverages Whisper and Monday's AI Assistant interface to summarize and diarize recorded sales calls, automatically log the transcript into Monday and extract valuable insights such as relevant feature requests and potential ACV opportunities using GPT-3.5. Once the feature requests are identified, a Pinecone database loaded with all of the feature requests in Monday is leveraged to identify similar existing feature requests and automatically attach that customer as interested. Lastly, Cohesive AI provides a Monday AI Assistant interface for Product Management to easily engage with the field by notifying all relevant account teams of an interest to interview their customer.