Care-Pilot AI Complaint Resolver

CarePilot is an AI-powered customer service co-pilot designed to simplify and accelerate complaint resolution across channels. It automatically reads customer messages, extracts key issues, drafts accurate responses, and creates or updates tickets through CRM integrations. Powered by multi-agent orchestration, CarePilot reduces manual workload, eliminates misrouting, and ensures consistent, high-quality resolutions. Users get faster responses, brands gain improved efficiency, and support teams save hours of repetitive effort. With intelligent tracking, sentiment analysis, and workflow automation, CarePilot transforms customer service from reactive problem-solving to proactive experience delivery—making complaints easier to handle and customer satisfaction easier to achieve. It leverages IBM Orchestrate to build intelligent agents capable of integrating with Gmail APIs and performing NLB operations on incoming complaint emails. The solution enables deployment of multiple agents and establishes a multi-agent orchestration layer that facilitates seamless interaction between customers and the company.