Padmapriya Swaminathan@padmapriyas

CarePilot is an AI-powered customer service co-pilot designed to simplify and accelerate complaint resolution across channels. It automatically reads customer messages, extracts key issues, drafts accurate responses, and creates or updates tickets through CRM integrations. Powered by multi-agent orchestration, CarePilot reduces manual workload, eliminates misrouting, and ensures consistent, high-quality resolutions. Users get faster responses, brands gain improved efficiency, and support teams save hours of repetitive effort. With intelligent tracking, sentiment analysis, and workflow automation, CarePilot transforms customer service from reactive problem-solving to proactive experience delivery—making complaints easier to handle and customer satisfaction easier to achieve. It leverages IBM Orchestrate to build intelligent agents capable of integrating with Gmail APIs and performing NLB operations on incoming complaint emails. The solution enables deployment of multiple agents and establishes a multi-agent orchestration layer that facilitates seamless interaction between customers and the company.

Leverage Orchestrate’s digital skills to design solutions that automate repetitive tasks, orchestrate workflows across tools, and empower employees to focus on high-value work. ⏳ Complete your project in just 48 hours and showcase your innovation. 🚀 Gain hands-on experience building with IBM watsonx Orchestrate. 💡 Develop practical AI agents that reshape the way teams and organizations operate. ⭐ Learn directly from experts who will support you throughout the event. 🤝 Team up or work independently to bring your vision to life. 💰 Prizes: $10,000 🧑🏻‍💻 Sign up before the Kick-Off Stream and start shaping the future with IBM watsonx Orchestrate!