FAQ Mate
Many businesses receive the same customer questions again and again, which slows down their support team. Customers have to wait, and support agents waste time replying to repeated messages. Sometimes issues are not organized properly, which causes delays. FAQ Mate solves this problem. It is a simple and smart FAQ assistant built with IBM Watsonx Orchestrate. FAQ Mate can quickly answer common customer questions, identify when a question needs human help, and automatically create a support ticket. It can also send email notifications or escalate the issue to the right person. FAQ Mate helps companies save time, improve response speed, reduce manual work, and give customers a better support experience. It is useful for customer support teams, online businesses, and any company that receives a lot of customer inquiries.
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