TriageAI — AI-Powered Email Triage for SMBs

TriageAI is an AI-powered customer support assistant built for small businesses that can't afford a dedicated support team but can't afford slow replies either. It connects to a shared support inbox (Gmail), ingests every incoming email, and runs a LangChain StateGraph triage workflow: classify intent via Gemma 4 26B on Fireworks AI, generate customer embeddings via AMD ROCm on an AMD Instinct GPU for similarity search, and either auto-reply or escalate with full reasoning. Key features: - Google OAuth via Convex Auth - 8-category email classification (Gemma 4 26B on Fireworks AI with on-demand H100) - 3-tier LLM fallback: Fireworks Gemma 4 → Google Gemma 4 API → GPT-OSS 120B - Auto-reply drafting with configurable tone (Professional / Friendly / Casual / Enthusiastic) - AMD ROCm embedding generation (e5-large-v2 on AMD Instinct GPU via Developer Cloud) - Custom escalation rules with priority levels - Real-time triage feed with Convex reactive queries - Dashboard with stats, charts (recharts), and activity feed - PostHog analytics throughout