AI-Powered Support Ticket Router
The Support Ticket Router is an automated agent leveraging IBM watsonx Orchestrate to revolutionize IT helpdesk workflows. This system accepts incoming support requests and uses generative AI to classify ticket priority (URGENT, NORMAL, LOW) based on the message content. It then generates a tailored, empathetic response and automatically routes tickets to the appropriate Slack channel for immediate attention by specialized teams. This solution minimizes manual triage, accelerates first response time, and ensures that the most critical issues are never overlooked. By combining AI-powered text analysis, workflow automation, and real-time notifications, this project demonstrates a scalable blueprint for next-generation IT support operations and provides a measurable boost in operational efficiency.
Category tags:
For Innovators & Creators