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Nagrik Setu
Nagrik Setu (Bridge of Trust) is India's first multi-agent civic grievance platform built on Band's orchestration framework, replacing broken municipal complaint systems with a fully automated, AI-driven accountability pipeline. THE PROBLEM: Municipal grievance systems are black holes. Citizens report potholes, burst pipes, dead streetlights — and hear nothing. Officials misroute complaints, mark tickets resolved without action, and face zero accountability when deadlines are missed. HOW IT WORKS: Four specialized AI agents collaborate through Band: 1. Vision Agent — Gemini Flash 1.5 analyzes uploaded photos, confirms real infrastructure damage, extracts category, severity, and confidence score. Spam is rejected automatically. 2. Routing Agent — Maps complaints to correct departments (PWD/Jal Shakti/DISCOM) and calculates strict SLA deadlines. High-severity issues get 50% shorter deadlines. 3. Watchdog Agent — Monitors every open ticket continuously. Missed deadlines trigger automatic escalation and supervisor alerts — zero human intervention needed. 4. Verification Agent — Blocks fake resolutions. Officials must upload an after-photo (Gemini-verified) AND be within 100m GPS of the complaint site to close a ticket. KEY FEATURES: — Spatial deduplication via PostGIS (100m radius) — Citizen mood escalation (emoji feedback → priority flag) — Department Accountability Index: composite score from resolution rate, speed vs SLA, citizen happiness, and escalation penalty — Live complaint map with color-coded pins by category — Real-time Band agent health monitoring in admin dashboard Built with Next.js, Supabase + PostGIS, Gemini Flash 1.5, Band SDK, deployed on Railway. Every complaint verified. Every deadline tracked. Every resolution proven.
19 Jun 2026
