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Created by team LJZ on November 08, 2023

Our platform, empowered by Vectara's Retrieval-Augmented Generation (RAG) pipeline, marks a significant advancement in customer service technology. It addresses the key limitation of traditional chatbots, which require constant retraining on updated QnA pairs, by automatically refreshing its knowledge base through the ingestion of diverse multimedia content like documents, YouTube videos, and webpages. Currently in its prototype phase on Streamlit, users can test the system by inputting their personal Vectara database credentials, enjoying a conversational interface designed for friendly and efficient interactions. This initial setup paves the way for a broader application, where the platform can be expanded into a network encompassing both client and company sides, creating a comprehensive, AI-powered customer service ecosystem.

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