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Created by team ElasticSearch on April 18, 2024

IssueCopilot.AI utilizes advanced AI to automate ticket generation by parsing customer reviews and directing them to appropriate developer teams. Using Mistral LLM models from TogetherAI, it extracts technical issues from sources like Play Store reviews and Reddit, storing data in Vectara for analysis. The RAG-powered chat interface fosters efficient team communication and decision-making. Teams benefit from visual data representation, identifying trends and prioritizing resolutions. Tickets are intelligently routed using the Llama index query pipeline based on issue scope and team expertise, ensuring prompt resolutions and iterative enhancements.

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