InteliRoute AI-Powered Smart Email Routing System

The Problem In most corporate environments, manual email processing is a massive productivity sink. Employees spend between 2 and 3 hours every day manually sorting messages, yet the process remains prone to a 15–20% human error rate. This inefficiency leads to critical emails being delayed in general inboxes, inconsistent handling of routing rules, and an estimated $45,000 in annual operational costs per organization. Furthermore, as email volumes grow by 25% annually, manual systems simply cannot scale to meet demand. The Solution: InteliRoute InteliRoute provides a full-stack automated solution using a Node.js backend and React frontend. The system uses IMAP polling to ingest emails every five minutes, cleans the text, and leverages OpenAI's GPT models for deep contextual analysis. Unlike legacy keyword-based systems that miss nuance, InteliRoute understands the intent behind every message to ensure it is routed to the correct queue—IT, HR, Finance, Review, or Spam. Key Features • AI-Powered Classification: Deep content understanding via GPT models. • Confidence Scoring & Fallback: Each decision includes a confidence score; if the AI is uncertain (below 70%) or the API fails, a keyword-based fallback ensures the email is still routed correctly. • Real-time Analytics: A visual dashboard provides insights into queue distributions and processing efficiency. • Automated Notifications: Immediate alerts for high-priority or critical emails to ensure rapid response. Business Impact & ROI InteliRoute transforms the efficiency of support and administrative teams: • Quantitative Savings: It saves approximately 600 hours per month for a team of 10 and eliminates $45,000 in annual manual sorting costs. • Scalability: The system is built to handle a 10x increase in volume without requiring additional staff. • 24/7 Operation: Provides continuous automated routing without downtime, ensuring a superior customer and employee experience