camelTicket

The Vision The future of work is not about AI chatbots that merely chat; it is about AI agents that act. Current customer support solutions are passive—they can answer FAQs, but they cannot fix problems. Support agents are left suffering from the "swivel-chair" effect, constantly switching between ticketing apps, databases, and email clients to resolve simple issues. camelTicket changes this paradigm. It is an agentic AI solution powered by IBM watsonx Orchestrate designed to carry the heavy lifting of support operations. It serves as an autonomous "Tier-1 Engineer," capable of diagnosing issues, executing technical checks, and drafting resolutions with minimal human intervention. The Problem Modern support teams are overwhelmed. Up to 40% of incoming tickets are routine, repetitive issues (e.g., "Why is my account locked?" or "Where is my order?"). While the answers are simple, the process is manual: a human agent must read the ticket, open a separate database, query the user’s status, analyze the data, and type a response. This friction slows down resolution times, increases operational costs, and leads to employee burnout. Businesses need a system that doesn't just categorize work, but actively helps complete it. The Solution: Agentic Workflow camelTicket is not a chatbot; it is an intelligent orchestration layer. It utilizes the power of IBM watsonx Orchestrate to connect the front-end user request with back-end technical systems. Instead of asking a human to check a database, the agent does it itself.