William Tan@WIlliam

The Vision The future of work is not about AI chatbots that merely chat; it is about AI agents that act. Current customer support solutions are passive—they can answer FAQs, but they cannot fix problems. Support agents are left suffering from the "swivel-chair" effect, constantly switching between ticketing apps, databases, and email clients to resolve simple issues. camelTicket changes this paradigm. It is an agentic AI solution powered by IBM watsonx Orchestrate designed to carry the heavy lifting of support operations. It serves as an autonomous "Tier-1 Engineer," capable of diagnosing issues, executing technical checks, and drafting resolutions with minimal human intervention. The Problem Modern support teams are overwhelmed. Up to 40% of incoming tickets are routine, repetitive issues (e.g., "Why is my account locked?" or "Where is my order?"). While the answers are simple, the process is manual: a human agent must read the ticket, open a separate database, query the user’s status, analyze the data, and type a response. This friction slows down resolution times, increases operational costs, and leads to employee burnout. Businesses need a system that doesn't just categorize work, but actively helps complete it. The Solution: Agentic Workflow camelTicket is not a chatbot; it is an intelligent orchestration layer. It utilizes the power of IBM watsonx Orchestrate to connect the front-end user request with back-end technical systems. Instead of asking a human to check a database, the agent does it itself.

Leverage Orchestrate’s digital skills to design solutions that automate repetitive tasks, orchestrate workflows across tools, and empower employees to focus on high-value work. ⏳ Complete your project in just 48 hours and showcase your innovation. 🚀 Gain hands-on experience building with IBM watsonx Orchestrate. 💡 Develop practical AI agents that reshape the way teams and organizations operate. ⭐ Learn directly from experts who will support you throughout the event. 🤝 Team up or work independently to bring your vision to life. 💰 Prizes: $10,000 🧑🏻‍💻 Sign up before the Kick-Off Stream and start shaping the future with IBM watsonx Orchestrate!

In this hybrid hackathon powered by Arc, developers will build the next generation of payment systems using AI + Arc with USDC. Explore a world where AI agents can understand natural language, automate financial actions, and move money with precision. From DeFi to digital content and real-world assets, this is your chance to shape the future of intelligent finance. 📅 October 27 – November 9, 2025 • Oct 27 – Nov 8 (Online Phase) – Collaborate and build with developers and AI innovators from around the world. All projects must be submitted by end of day on November 8. • Nov 8 (New York City – On-site Build Day) – Selected participants will be invited to an exclusive in-person session to refine their projects and connect directly. • Nov 9 (New York City – Live pitching & Awards) – Live pitching sessions to a panel of judges and investors, followed by the official winner announcement. 📍 On-site Venue (Nov 8–9): Babe Ruth Room, Jay Conference Chelsea 159 West 25th Street, New York City, USA 🧠 Get guidance from blockchain and AI experts throughout the event. 🤝 Go solo or team up — it's your flow. 🏆Compete for $10,000 in USDC prizes. 📍 On-site participation is by invitation only. Travel and accommodation expenses will not be covered. 🧑🏻‍💻 Secure your spot now — sign up before the Kick-Off Stream!