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CONCIERTO
Concierto is an AI concierge that turns a hotel front office into a coordinated, multi-agent operating staff. It builds on ReceptionBot — a front-desk AI already serving live hospital patients — and extends it across reception, PMS/back office, housekeeping, food & beverage, maintenance, and management. It's not another desk chatbot but an agent orchestra: specialists share context, use tools, and humans control risky decisions. The target is the coordination gap inside hotels, where guest requests move through phone calls, paper notes, repeated explanations, and manual follow-up. Concierto makes those handoffs explicit inside Band: one room becomes the shared shift room, @mentions route work to the right department, missing specialists can be recruited live, and comps wait for manager approval before the PMS changes. The v3 demo follows Mr. Alvaro in Room 103. Front Desk checks him in and hands the folio to a PMS browser agent; towels route to Housekeeping, dinner to Food & Beverage, and an AC failure triggers live recruitment of Maintenance. Maintenance diagnoses the issue, asks PMS to file a work order, and the Manager approves a goodwill comp before the folio is adjusted. The guest gets a closing update, and the Band transcript becomes the audit trail. What sets it apart is visible collaboration: the floor UI shows agents at stations, request tokens moving between departments, and recruited staff appearing in real time. Underneath, LangGraph agents coordinate through Band, a Playwright PMS agent operates legacy software like a human, and a FastAPI bridge converts Band messages and presence tools into ConciertoEvents for the React floor — the UI renders what happened, it doesn't decide. For operators, Concierto cuts dropped requests and manual chasing; for enterprises, it preserves oversight; and for Band, it proves real agent-to-agent workflows with shared context, live recruitment, cross-provider models, and support for the systems hotels already run.
19 Jun 2026
