Karoly Olah@Karoly

Ticket Orchestrator is an innovative, AI-powered system that automatically generates structured customer support tickets from real-time Hacker News content. The project leverages Bright Data's enterprise-grade proxy network for reliable web scraping, then transforms community discussions, complaints, and feature requests into actionable, prioritized support tickets. Modern customer support teams face a critical challenge: valuable customer feedback is scattered across countless online platforms - forums, social media, review sites, and community discussions. Manually monitoring these sources is: ❌ Time-consuming - Support teams spend hours searching for relevant feedback ❌ Inconsistent - Important issues get missed or lost Ticket Orchestrator automates this entire process, turning chaos into structured, actionable intelligence. 1. Bright Data Proxy Integration Enterprise-grade web scraping through Bright Data's residential proxy network Anti-detection technology - avoids rate limiting and IP blocking Global IP rotation - appears as real users from different locations 99.9% uptime guarantee - reliable data collection 2. Intelligent Ticket Generation Automatic categorization - Technical, Security, Billing, Feature Request, UX/UI, Performance, General Priority scoring - Critical, High, Medium, Low based on engagement metrics Sentiment analysis - Positive, Neutral, Negative, Angry, Frustrated Actionable summaries - Each ticket includes suggested resolution steps 3. Production-Ready Architecture Flask web interface - Clean, responsive dashboard Automated backup system - Daily, weekly, and monthly backups Error handling & retries - Robust fault tolerance Environment variable security - API keys never exposed 4. Developer Experience Simple one-command setup - pip install -r requirements.txt Comprehensive logging - Debug and monitor every operation Extensible design - Easy to add new data sources or AI providers Open source - MIT licensed, community-driven

🌍 Hybrid Hackathon | 💻 Online Build: May 25–30,2026 | 📍 SF Onsite Finale: May 30–31,2026 We’ve unlocked the web for your AI. Now build what wasn’t possible before. Build AI agents with live web data, then join the SF onsite finale at Bright Data’s new Web Data Loft. 🚀 The onsite experience will take place during the opening of Bright Data’s new SF space, The Web Data Loft. 📍 On-site Venue (May 30–31): The Web Data Loft 625 2nd St, San Francisco, CA 🏆 $18,300 cash prize + Bright Data AI Startup Program opportunities 🍕 Free food, drinks, networking, workshops, mentorship, and live demos 🎁 Onsite attendees are automatically entered into a live giveaway for 4 × $100 Amazon gift cards. 🧑‍💻 Apply now to build AI agents powered by real-time web access.