Dominik Kocsis@K_Domi

Ticket Orchestrator is an innovative, AI-powered system that automatically generates structured customer support tickets from real-time Hacker News content. The project leverages Bright Data's enterprise-grade proxy network for reliable web scraping, then transforms community discussions, complaints, and feature requests into actionable, prioritized support tickets. Modern customer support teams face a critical challenge: valuable customer feedback is scattered across countless online platforms - forums, social media, review sites, and community discussions. Manually monitoring these sources is: ❌ Time-consuming - Support teams spend hours searching for relevant feedback ❌ Inconsistent - Important issues get missed or lost Ticket Orchestrator automates this entire process, turning chaos into structured, actionable intelligence. 1. Bright Data Proxy Integration Enterprise-grade web scraping through Bright Data's residential proxy network Anti-detection technology - avoids rate limiting and IP blocking Global IP rotation - appears as real users from different locations 99.9% uptime guarantee - reliable data collection 2. Intelligent Ticket Generation Automatic categorization - Technical, Security, Billing, Feature Request, UX/UI, Performance, General Priority scoring - Critical, High, Medium, Low based on engagement metrics Sentiment analysis - Positive, Neutral, Negative, Angry, Frustrated Actionable summaries - Each ticket includes suggested resolution steps 3. Production-Ready Architecture Flask web interface - Clean, responsive dashboard Automated backup system - Daily, weekly, and monthly backups Error handling & retries - Robust fault tolerance Environment variable security - API keys never exposed 4. Developer Experience Simple one-command setup - pip install -r requirements.txt Comprehensive logging - Debug and monitor every operation Extensible design - Easy to add new data sources or AI providers Open source - MIT licensed, community-driven

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