Customer Support GPT

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Created by team Customer Support AI on December 16, 2022

Try it out: Founders and customer support representatives often get an influx of repetitive emails that could be easily automated using GPT-3. The challenge is that GPT-3 knowledge is general and doesn't have company-specific information. Enter Customer Support GPT, it uses the company's internal knowledge such as frequently asked questions, articles, etc. to give company-specific answers. If it doesn't know the answer, it'll flag to be answered by a human. How it works: To get company-specific responses, Customer Support GPT does the following: Parse and create an index of company data. When an incoming customer support query is presented, the index is searched for the most relevant result(s). If none are present, flag it to a human reviewer. This result(s) are passed into GPT-3 along with the incoming query, to return a personalized, relevant response. Future work is to integrate with Zendesk, Crisp, and other providers to pre-generate answers and use in real life. Improve the GPT-3 prompt to return results that are closer to how customer support agents communicate Built by: Abdellatif - Ex-twitter engineer and founder of Ahmed - 17-year-old hacker, creator of We're happy that you've reached this far, if you'd like to use the tool or have any questions please don't hesitate to reach out [email protected]

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