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AI app: PriorityAI for Generative AI Hackathon with IBM Granite

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PriorityAI

PriorityAI

Vercel

Created by team Semantics on February 21, 2025

Businesses receive numerous customer support tickets daily, making it challenging to prioritize urgent cases. Manual sorting leads to inefficiencies, delays, and dissatisfied customers. PriorityAI automates ticket classification using IBM Granite AI, NLP-based sentiment analysis, and keyword detection to determine priority levels (High, Medium, Low). This system ensures that the most critical issues receive immediate attention, reducing customer frustration and optimizing support team efficiency. PriorityAI is built with FastAPI for backend processing and can be integrated into existing ticketing systems through a simple API.

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