WorkBuddy-Unified HR and IT Copilot by IBMWatsonx

WorkBuddy is an AI-driven multi-agent workflow assistant that streamlines HR, IT, and onboarding processes across organizations. Built on IBM watsonx Orchestrate, it uses orchestration, digital skills, and enterprise integrations to automate repetitive operations and help employees accomplish tasks with minimal effort. Employees interact with WorkBuddy in natural language to perform actions such as checking leave balance, creating IT tickets, requesting system access, retrieving HR policies, or initiating onboarding steps. Watsonx Orchestrate interprets the intent, selects the appropriate digital skill, and executes cross-application workflows via connected enterprise systems like HRMS, ticketing tools, email, calendars, and internal platforms. The system is powered by three coordinated domain agents—HR Agent, IT Service Agent, and Onboarding Agent—each responsible for its specialized workflows. IBM watsonx.ai enables natural language generation, entity extraction, and workflow summarization, while IBM Cloudant stores conversational context to support multi-step interactions. WorkBuddy showcases the future of employee support: human-AI collaboration, reduced operational friction, and intelligent automation that frees HR and IT teams to focus on strategic initiatives while delivering a seamless, self-service experience to employees.