Yatharth Mogra@yatharthmogra710

ResolveAI 360 is an intelligent customer service crisis management system that transforms how companies handle support during critical incidents. When a crisis hits, product recalls, service outages, or PR incidents, support teams are overwhelmed with thousands of tickets per hour. Our solution uses watsonx Orchestrate to detect crises in minutes (vs. 45-minute industry average), automatically classify ticket priority (P1-P3), and generate contextual responses across multiple channels. The system integrates watsonx.ai for natural language processing and sentiment analysis, watsonx Assistant for conversational interfaces, watsonx Discovery for knowledge base search, and watsonx.governance for compliance auditing. Our multi-agent architecture orchestrates six specialized tools: CreateTicket, PostSocial, NotifyOps, KBSearch, IngestEvent, and SocialMonitor. Key innovations include real-time crisis detection using volume spike analysis and sentiment monitoring, intelligent auto-triage that determines severity and required actions, human-in-the-loop escalation for complex cases, and comprehensive governance logging for compliance. The system handles email, chat, phone, social media, mobile app, and SMS channels seamlessly. Business impact is substantial: 65% of tickets are auto-resolved without human intervention, customer satisfaction increases 38% during incidents, crisis detection time drops from 45 minutes to 2 minutes, and support costs decrease by 40%. The system can handle 10x normal ticket volume during outages while maintaining quality and preventing customer churn. Our implementation uses Node.js backend deployed on Vercel, watsonx Orchestrate for agent orchestration and flow management, and integrates with enterprise systems like Zendesk, Slack, PagerDuty, and Twilio. The fully functional prototype demonstrates end-to-end crisis handling with real-time monitoring, automated response generation, and comprehensive audit trails for regulatory compliance.

Leverage Orchestrate’s digital skills to design solutions that automate repetitive tasks, orchestrate workflows across tools, and empower employees to focus on high-value work. ⏳ Complete your project in just 48 hours and showcase your innovation. 🚀 Gain hands-on experience building with IBM watsonx Orchestrate. 💡 Develop practical AI agents that reshape the way teams and organizations operate. ⭐ Learn directly from experts who will support you throughout the event. 🤝 Team up or work independently to bring your vision to life. 💰 Prizes: $10,000 🧑🏻‍💻 Sign up before the Kick-Off Stream and start shaping the future with IBM watsonx Orchestrate!

Join the next edition of our flagship AI hackathon — now featuring Google, AppliedAI, and Qdrant as official partners, with over $45,500 in prizes and exclusive partner challenges. After an incredible launch earlier this year, we’re back with the next edition of our AI hackathon series leading up to the /function1 AI Conference & Exhibition in Dubai. Tap into the power of AI to innovate, build, and take your AI skills to the next level in this high-impact hybrid experience. 📅November 14–19, 2025 • Nov 14–18: Collaborate and build online with AI enthusiasts from around the world. All projects must be submitted by end of day on November 18 • Nov 18 (Dubai): An exclusive on-site build day at Festival Arena Dubai for selected participants. • Nov 19 (Dubai): Live on-stage pitching & winners announcement at the /function1 Conference. 🌟 Get support from expert mentors throughout. 👥 Go solo or team up. 📍 Please note: On-site participation is by invitation only. Travel and accommodation will not be covered for selected participants. Further details will be shared with those accepted. 🧑🏻‍💻 Secure your spot now—sign up before the Kick-Off Stream!

In this hybrid hackathon powered by Arc, developers will build the next generation of payment systems using AI + Arc with USDC. Explore a world where AI agents can understand natural language, automate financial actions, and move money with precision. From DeFi to digital content and real-world assets, this is your chance to shape the future of intelligent finance. 📅 October 27 – November 9, 2025 • Oct 27 – Nov 8 (Online Phase) – Collaborate and build with developers and AI innovators from around the world. All projects must be submitted by end of day on November 8. • Nov 8 (New York City – On-site Build Day) – Selected participants will be invited to an exclusive in-person session to refine their projects and connect directly. • Nov 9 (New York City – Live pitching & Awards) – Live pitching sessions to a panel of judges and investors, followed by the official winner announcement. 📍 On-site Venue (Nov 8–9): Babe Ruth Room, Jay Conference Chelsea 159 West 25th Street, New York City, USA 🧠 Get guidance from blockchain and AI experts throughout the event. 🤝 Go solo or team up — it's your flow. 🏆Compete for $10,000 in USDC prizes. 📍 On-site participation is by invitation only. Travel and accommodation expenses will not be covered. 🧑🏻‍💻 Secure your spot now — sign up before the Kick-Off Stream!