The "IT SmartSupport Virtual Assistant" is an AI-powered solution designed to streamline IT support and troubleshooting for users facing technical issues. The goal of this project is to create a conversational interface that provides efficient, step-by-step guidance for resolving a wide range of IT-related problems. Users will be able to describe their issues, and the virtual assistant will classify the problem into categories like user account management, hardware support, software support, network issues, and IT security. Once the issue is classified, the assistant will guide the user through troubleshooting steps tailored to their specific problem. The assistant aims to break down complex IT issues into simple, actionable instructions, making it easier for non-technical users to resolve their problems without requiring expert intervention. It will also provide suggestions for further actions if the issue cannot be resolved immediately, such as submitting a support ticket or contacting the IT team. This virtual assistant will be powered by IBM's advanced language models, which will enable it to process user input, understand context, and generate human-like responses. The assistant will also adapt its guidance based on the nature of the user's issue, ensuring that the instructions are clear and relevant. By providing real-time assistance and continuously improving through machine learning, this project aims to reduce IT support costs, minimize downtime for users, and enhance the overall user experience by making IT troubleshooting more accessible and efficient. It is especially beneficial for organizations looking to offer quick and effective IT support at scale, reducing the dependency on live agents for routine issues.