Jocelyn Dumlao@jocelyn_c_dumlao441
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Events attended
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Submissions made
Philippines
1 year of experience
About me
I am Jocelyn C. Dumlao is a Mathematics graduate from the University of Southeastern Philippines. A lifelong learner, I have completed various online programs, including Harvard's Data Science Professional Certificate and advanced courses in Python, data science, and machine learning. I excels in data sourcing, organization, and predictive modeling, with a keen ability to transform complex data into actionable insights.
is under improvement
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🤓 Submissions
Servonix
E-commerce platforms often face overwhelming customer support demands, from tracking orders to processing returns and answering product queries. These tasks are resource-intensive, particularly for small and medium-sized businesses. The AI-Driven Customer Support Assistant addresses this issue by automating customer interactions, improving efficiency, and enhancing the shopping experience. The assistant uses conversational AI to provide real-time order tracking, handle returns and refunds, offer personalized product recommendations, and notify customers about promotions. With multilingual 24/7 support, it caters to a global audience. The chatbot connects seamlessly with e-commerce APIs to retrieve accurate data, ensuring customers receive quick, reliable assistance. Built for scalability, the assistant can handle peak traffic periods and integrates effortlessly with existing systems. A sleek, interactive UI ensures a user-friendly experience, while its modular design supports future expansion into more complex functionalities. By reducing support costs and boosting customer satisfaction, this solution empowers businesses to focus on growth while delivering exceptional service.