Cristhian Velazco@cvelazco

I am a complexity physicist that learned the hard way about business. I love tea with honey.

With over 23 years of progressive experience in IT, Retail, Manufacturing, and Project Management, I am a bottom-line driven IT Director at Grupo Turistore, a leading travel retail company in Mexico. I hold an MBA from IPADE Business School, a PMP certification from PMI, and a Project & Solution Quality Auditor certification from JDA Software. As the IT Director, I lead a team of professionals responsible for the continuous improvement and maintenance of key systems, including Point-of-Sale (POS), Corporate Portal, and SAP Business One. I also oversee the company's IT infrastructure, ensuring 99.9% uptime and seamless operations. Additionally, I implement a multi-layered security protocol that includes firewalls, intrusion detection systems, and regular audits. Furthermore, I manage a dedicated support team that provides round-the-clock assistance for both corporate and retail environments across 150 store locations. Through my leadership and expertise, I have achieved a 20% increase in system efficiency, a 15% reduction in downtime, and a 30% improvement in customer satisfaction. I have a strong background in implementing retail IT solutions, such as ORACLE Retail and JDA, for various clients across different countries. I have also developed skills in Artificial Intelligence, Machine Learning, and business process automation, using tools such as neural networks, Qlik Sense, and RPA. I am passionate about leveraging technology to optimize business performance, enhance customer experience, and drive digital transformation. My goal is to create value for my organization, my team, and my stakeholders by delivering innovative and reliable IT solutions.