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Customer Support AI Agent
This project develops an AI-powered customer complaint resolution system using the Meta-Llama model and MERN stack. It addresses the inefficiencies of manual complaint handling by automating responses to common issues, thus speeding up resolution times and ensuring consistency. Customers can submit complaints, receive instant AI-generated responses, and view past complaints to understand how similar issues were resolved. This system enhances operational efficiency and customer satisfaction for e-commerce platforms by providing scalable, accurate support, allowing human agents to focus on more complex queries.
Hackathon link
16 Sep 2024
