Nandan Nalwade @Nandan

SWASTIK (Smart Workflow AI Support Triage & Knowledge) is an intelligent multi-agent orchestration platform designed to modernize customer support operations using AI-driven automation. Built on IBM watsonx Orchestrate, this system utilizes a coordinated team of autonomous agents to analyze, classify, resolve, and manage customer issues in real time. The platform includes a Supervisor Copilot that orchestrates three specialized agents: a Triage Agent to classify urgency and sentiment, a Knowledge Agent to retrieve policy-based solutions, and an Actions Agent that simulates ticket handling logic. These agents work together to generate structured insights such as issue category, priority, sentiment, suggested replies, and ticket recommendations. SWASTIK features a modern, dark-themed chat interface inspired by ChatGPT, delivering a seamless user experience for support teams. The system reduces manual effort, improves response speed, and ensures consistent, accurate customer communication across billing, technical, and account-related concerns. This project demonstrates how agentic AI can transform enterprise customer service workflows through orchestration, automation, and intelligent decision-making.

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