Thapanawat Suriyaroj@JuniorThap

CitizenLink: Revolutionizing Citizen-Government Interaction CitizenLink is an AI-powered, centralized platform designed to streamline citizen-government communication. By consolidating multiple complaint channels, it simplifies how complaints and inquiries are submitted and addressed, reducing frustration and improving accessibility. Problem: Current government systems are inefficient, fragmented, and costly. Citizens face delays and confusion due to multiple platforms, with over 124,000 complaints in Thailand alone in FY 2024. Hotlines and chatbots are often slow and limited in functionality. Solution: CitizenLink provides a unified platform that simplifies complaint submissions. AI-driven routing ensures complaints are directed to the right department, speeding up resolution times. It also helps citizens access information about their entitlements, like disability benefits and public assistance. Target Audience: The platform targets government agencies and organizations looking to improve their citizen services. It also benefits the public by offering a fast, easy way to submit complaints and ask questions. Unique Features & Benefits: AI-Powered Routing: Complaints are efficiently directed to the appropriate agents, improving resolution time. Access to Rights: Citizens can easily inquire about government benefits and services. Centralized Platform: A single interface for all government-related services, enhancing user experience. Market Opportunity: The global customer service chatbot market is projected at $2.6 billion by 2024, with Southeast Asia’s market estimated at $312 million. Commercial Potential: CitizenLink reduces complaint backlogs, enhances efficiency, and improves public trust, offering cost savings and increased satisfaction for government agencies.

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