Jacobo Guerrero@JacobGuerrero

Revolutionize Your Support Operations with Intelligence-Driven Ticket Management The Intelligent Ticket Management System is a game-changing platform that transforms how organizations handle technical support by combining artificial intelligence, predictive analytics, and role-optimized dashboards into one powerful solution. For Clients - Effortless Transparency Clients gain complete visibility into their support journey with an intuitive portal that allows them to create tickets, monitor real-time status updates, and track resolution progress—all without the frustration of wondering "what's happening with my issue?" For Consultants - Smart Prioritization That Works Say goodbye to decision paralysis. Our intelligent system automatically analyzes and prioritizes tickets, telling consultants exactly which issue to tackle first. The AI-powered assistant provides initial diagnostic suggestions, highlighting what to review first in each ticket—dramatically reducing resolution time and eliminating guesswork. For Managers - Strategic Intelligence at Your Fingertips Transform raw data into strategic advantage. The executive dashboard delivers high-level insights that reveal exactly where to allocate resources, identify performance bottlenecks, and celebrate high-performing areas. Make data-driven decisions with confidence using: • Real-time operational metrics showing team performance and ticket distribution • Predictive analytics that forecast future ticket volumes and resource needs • Trend analysis revealing patterns in support demand before they become problems • ROI and cost analysis demonstrating the business impact of your support operations The Competitive Edge: AI-Driven Intelligence - Machine learning algorithms predict trends and optimize workflows automatically Role-Based Precision - Each user sees exactly what they need, nothing more, nothing less Predictive Power - Anticipate support demands before they overwhelm your team

Build solutions that improve how software is built. Work with an AI that understands your codebase, helping you reduce repetitive work and build with real context. ⏳ Build your project in 48 hours. 🚀 Get hands-on with IBM Bob and explore how AI fits into real development workflows before it becomes standard. 💡 Build tools and workflows that developers would actually use. ⭐ Learn directly from experts throughout the event. 🤝 Join a team or build solo. 💰 Prize pool: $10,000 🧑🏻‍💻 Register before the Kick-Off Stream and start building with Bob.

📅 May 11–19, 2026 • May 11 – 19: Online Build Phase. • May 18 (Hybrid Build Day – Online & Onsite) • May 19 (Demos & Awards – Online & Onsite) 🌍 Hybrid event. Join online from anywhere or build onsite at the venue. 🏆 Winners will be announced live on stage at the AI & Big Data Expo North America on May 19 📍 On-site Venue (May 18–19): San Jose McEnery Convention Center, CA, USA 🤝 Join solo or with a team. 🎟 FREE AI & Big Data Expo North America ticket included for participants that are able to join the on-site phase. 🏆Compete for a $10,000 prize pool 🧑‍💻 Apply now to design, prototype, and showcase enterprise-ready innovation.