Traditional customer service web chat is dead. Customers have a poor experience while they wait for inexperienced customer service agents to respond to queries and work through their systems. It's not surprising that most customers come away feeling frustrated. Businesses must take the time to train staff but this comes at a high cost. Introducing co:here chat. Not only does this address the business challenges but it uses most of the components from the co:here stack. With co:here chat customer service web chat might not be dead after all.
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