Our product is a Web based Application which improves the efficiency of chat based support systems by automating repetitive parts of the workflow. This is done by utilising Cohere’s API in order to provide smart shortcuts for the Chat Support Agents. We aim to maximise Customer and Customer Support Agent satisfaction by making the lookup of product and service related answers instantaneous, thereby allowing the Customer Support Agent to put more effort into the interaction with the customer rather than the mundane task of researching answers.
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