Why are Many AI tools for customer engagement platforms failing to attract users? Consider the frustration when you need to switch between different tools to access AI functionalities - this is the challenge Rafah addresses. Many customer engagement platforms operate within closed environments, making external integrations complex and, often, impossible. Rafah circumvents these issues by integrating as a browser extension, bringing AI features directly to you, within the platforms you're already using. Rafah is a browser extension that seamlessly infuses artificial intelligence into your customer engagement platforms. With Rafah, the customer agent can classify messages, generate data-rich augmented responses, summarize the conversations, and more. Our focus is on creating a seamless user experience – with Rafah, the tools don't just work within your platform, they feel like they were built for it.