SASMITA PANGULUR@AVINYA_SAS

GovConnect is a comprehensive office app designed to revolutionize the delivery of government services by addressing inefficiencies and ensuring citizen satisfaction. This app streamlines the process of request submission, progress tracking, and feedback, providing a transparent and efficient platform for public service. Key Features: At the heart of GovConnect lies an AI-driven deep learning model that: 1) Classifies Queries: Automatically categorizes citizen requests into predefined severity levels—high, moderate, or low—based on urgency and impact. 2) Intelligent Routing: Once classified, AI-powered routing system ensures that each query is redirected to the most relevant government department or officer, ensuring it reaches the appropriate hands for resolution. drastically reducing resolution times. 3) The dataset of AI model is adaptable and aligns with the latest policy updates. Dual-Sided Functionality: User Side: * Citizens submit their queries through a simple, user-friendly interface. * The app provides step-by-step guidance on required documents and formalities, ensuring smooth submissions. * Once submitted, the query is classified by severity and routed . * Real-time tracking ensures users are always updated on their request's status empowering citizens with full visibility over their concerns. * Escalation mechanisms notify higher authorities if the request is delayed, keeping officials accountable. * Allows users to rate officials on communication, responsiveness, and humbleness. Government Administrator Side: * A workflow and to-do list is generated for the department head or team leader responsible for the issue. * Tasks remain in the to-do list until confirmed as completed by the user. * The app continuously nags officials with reminders about pending tasks to prevent delays. * If tasks are overdue, the app sends alerts to higher authorities, enabling them to reprimand non-compliant officials and ensure timely resolution.

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