LEAP 2024 Hackathon 

Registration opens

Opening remarks by NewNative, discussing Lablab's mission and vision

NewNative - Brief Introduction to the Hackathon, Challenge, lablab.ai platform, and Discord server.

NewNative. Participants are encouraged to begin working on their projects.

Official Hackathon Kick-off - NewNative

It is a perfect time to connect with potential team members and energize with coffee.

1st Matchmaking Coffee session begins

Emmanuel Iriarte - Building your AI application in rapid prototyping

Workshop

2nd Matchmaking Coffee session begin

Participants resume working on their projects.

Harry Berg

How to launch your career in Ai & Data at supersonic speed.


How to Architect and deliver production-grade, high-speed computation and artificial intelligence software for real-time analytics

Workshop - Anton Alexander

Hacking Commences.

AI personalization in social media and marketing

Ash Barbour 

Workshop -  Jens Ingelsted - How to Pitch 

Hacking Commences

Lossless Data Compression based on new math theory & algorithm

Workshop - Claus Rosenberg Gotthard 

How AI is changing the way we build and operate software


Pawel Czech

End of submissions. Judging commences, and finalists are selected.

End of Closing Ceremony

Winner announcements at the main stage

Improving the user experience in the communication axis with customer service, raising the qualit

SummarizeX

Fmd909

The idea aims to improve company performance, customer experience, and quality by integrating call handling with artificial intelligence (AI) technology.

When companies deal with a large volume of incoming calls on a daily basis, efficiently managing this overwhelming volume of communications can be challenging. This is where the idea comes in to enhance this process. By applying AI techniques to call routing and management systems, several benefits can be achieved.

AI can analyze calls, understand their content, and identify customer needs and requirements. Based on this information, calls can be intelligently routed to the appropriate person who possesses the relevant skills and knowledge to address the inquiry or complaint. This helps improve workflow efficiency and increase the speed of response to customers.

Additionally, AI can enhance the customer experience. When calls are properly routed to the right agent, customers feel cared for and served with dedication. AI can also analyze customer data, recognize patterns, and understand their preferences. This enables the company to provide personalized service and better meet customer needs, leading to high customer satisfaction and fostering customer loyalty.

Furthermore, AI can contribute to ensuring call quality. It can monitor and analyze calls to identify effective processes and areas that need improvement. It can also analyze customer performance and provide statistics on average call duration, satisfaction rates, and team performance. This valuable information helps the company identify strengths and weaknesses and make informed decisions for enhancing call quality.

Overall, integrating AI into call handling processes aims to streamline operations, enhance customer satisfaction, and drive continuous improvement. By leveraging the capabilities of artificial intelligence, companies can achieve greater efficiency, effectiveness, and quality in their call handling operations. 

The idea aims to enhance performance, customer experience, and quality by integrating call routing with artificial intelligence.

"SummarizeX team on LEAP 2024 Hackathon Hackathon"

Team Idea

Submission