IBM watsonx Assistant

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We enable product teams to ship fast and break things, while still keep users happy and heard.

FingerOnThePulse

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Pulse.ai helps product and engineering teams stay connected to customer needs by using AI to analyze feedback, communications, and usage data. Our platform processes and categorizes customer interactions to deliver actionable insights, helping teams quickly identify what users need and where they are facing problems—without the manual effort.

Key Features:

	•	Real-time Sentiment Tracking: Automatically gauge customer emotions across all communication channels.
	•	Automated Topic Clustering: Identify recurring themes and pain points from user feedback.
	•	Trend Visualization: Track how satisfaction and feedback trends evolve over time.
	•	Priority Alerts: Highlight areas with declining satisfaction to prioritize fixes.
	•	Actionable Dashboard: A clear view of insights that matter most for product and engineering teams.

Why Pulse.ai is Useful:

Pulse.ai cuts through the noise of raw customer data, making it easy to see:
	•	Which product areas need attention
	•	Where satisfaction is dropping
	•	What features are being discussed most
	•	How sentiment changes for specific topics over time

By turning thousands of customer interactions into clear, prioritized insights, Pulse.ai helps teams make data-driven product decisions, prioritize high-impact improvements, and track the effectiveness of changes—all in one place. This ensures engineering and product efforts are aligned with real customer needs, driving better outcomes and improved user satisfaction.

Transform customer communications into actionable product/business insights.

"FingerOnThePulse team on IBM watsonx Assistant Hackathon"

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