Generative AI Hackathon with IBM Granite

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There is the place for solving business complexities

Solutioner AI

Stiven Diaz

application is a cutting-edge AI-powered solution designed to automate and optimize Quality Assurance (QA) scoring for customer support interactions while simultaneously enhancing roadmap generation through intelligent agent collaboration. It seamlessly integrates LLM's models with a structured workflow, ensuring efficient, data-driven decision-making for customer experience (CX) teams, product managers, and operational leaders.

How It Works
QA Evaluation Process:

Users input a QA guide outlining their evaluation criteria.
The app segments and analyzes conversations, extracting insights using AI embeddings and similarity scoring.
AI models generate qualitative feedback and assign an overall score, making QA processes more efficient and objective.
Roadmap Optimization Workflow:

Users define an objective and assign relevant roles to AI agents.
AI agents independently process the information, generate insights, and contribute to a collaborative solution.
The final roadmap is synthesized and presented as a structured, actionable plan.
Why This App is a Game-Changer
✅ Reduces Manual Effort: Automates traditionally labor-intensive QA scoring and roadmap planning.
✅ Enhances Accuracy: AI-driven scoring eliminates bias and ensures objective, consistent evaluations.
✅ Saves Time & Costs: Streamlines quality assurance and strategy execution for faster decision-making.
✅ Scales with Your Business: Works efficiently for small teams and large enterprises alike.
✅ Improves Customer Experience: Ensures support teams receive actionable feedback to enhance service quality.

Welcome to the AI-Powered Help Desk, a cutting-edge solution leveraging IBM WatsonX, and LangGraph to automate and optimize score to conversations in CX interactions and roadmap generations. 🚀

"Solutioner AI team on Generative AI Hackathon with IBM Granite Hackathon"

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