Generative AI Hackathon with IBM Granite

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Innovators leveraging Generative AI to build creative, impactful solutions and push tech boundaries.

Semantics

Siam Ahmed

Businesses receive numerous customer support tickets daily, making it challenging to prioritize urgent cases. Manual sorting leads to inefficiencies, delays, and dissatisfied customers. PriorityAI automates ticket classification using IBM Granite AI, NLP-based sentiment analysis, and keyword detection to determine priority levels (High, Medium, Low).

This system ensures that the most critical issues receive immediate attention, reducing customer frustration and optimizing support team efficiency. PriorityAI is built with FastAPI for backend processing and can be integrated into existing ticketing systems through a simple API.

PriorityAI is an AI-powered support ticket prioritization system that classifies incoming customer support tickets based on urgency and sentiment, helping businesses streamline issue resolution.

"Semantics team on Generative AI Hackathon with IBM Granite Hackathon"

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